Business Knowledge / Technical Skills:

· Previous experience in customer service advantageous;

· Previous experience with international payments advantageous.

Leadership / Management Skills:

· Credibility in dealing with clients and colleagues across a complex organisations with different cultures and geographies.

Systems / Knowledge Skills:

· MS Office; Outlook, Word, Excel, PowerPoint

· HR Systems - Cascade

· Databases - FXDB (In House)

· Client Portals - Pay

· Banking Portals - etc.

Personal Attributes:

· Good interpersonal, client relationship and communication skills;

· Good organisational skills, able to multi-task;

· Demonstrates professional acumen, integrity, discretion, credibility, resilience & trustworthiness;

· Excellent all-round communication skills;

· Able to build positive and respectful relationships across the organisation.


Ø Communication

Ø Teamwork & Relationship Building

Ø Responsibility

Ø Commercial Awareness

Ø Decision Making

Ø Organisational Skills & Time Management

Ø Results Orientation

Ø Problem Solving, Analytical & Critical Thinking

Ø Trustworthiness & Ethics

Integrity; demonstrating honesty and trustworthiness in your everyday actions and interactions by 'doing the right thing.'

Collaborative; work together with colleagues, understanding their perspectives and objectives to achieve the best long-term results for the Company.

Client focused; a strong contributor to the overall success of the business who ensures that all aspects of their work help the company achieve excellent long term client satisfaction.


· Educated to A-level or able to demonstrate equivalent relevant experience

Professional Qualifications:

· UK Financial Regulations (or a willingness to obtain this)

· Current CPD Log - 12 hours per calendar year


· High standard of oral & written English is mandatory.

· Fluency in other European languages (e.g. Spanish, Dutch, French, Luxembourgish etc.) is desirable