Leading Private bank based in the West End are looking for and experienced Cashier with good customer facing skills.
The role includes providing services to the Bank's UK and International customers in a professional and friendly manner, through processing account related transactions; providing information and advice to the bank's customers on products and services. Also as a Clearing Officer you will be responsible for receiving, preparing and processing all clearing instruments.
Being a customer-facing role, it is vital that the successful candidate is an excellent communicator, with a friendly disposition and has the ability to think on their feet.
You would be dealing with numerous activities on a daily basis; amongst these would be dealing with customer enquiries, handling cash, cheques and all variety of transactions.
Receiving and paying cash to customers while ensuring timely and error free processing
Receiving, processing and preparing clearing instruments, for example cheques, direct debits and BACS items
Monitor all clearing instruments to ensure that all deadlines are met, e.g. return of unpaid/rejected items.
Prepare BACS and CHAPS payments for customers and the Bank
Prepare cheques for payment of the Bank's bills and expenses.
Process and post internal ledger entries, including expense and revenue items and ensure that the appropriate unit is debited with corresponding expense and credited with appropriate revenue
Process all Foreign Exchange treasury transactions, and prepare and despatch required counterparty Swift confirmations, within 1 hour of deal time so that any errors are detected and corrected to avoid financial and reputational loss
Ensure appropriate follow-up is carried out on complex or difficult customer enquiries, seeking additional expertise or help from colleagues if required, but always ensuring that problems are resolved to the customer's satisfaction.
To complete all Customer transactions efficiently and accurately using in-house systems
Process BACS/DDIC returns same day and provide effective follow-up with other banks when required
Achieve and maintain a high level of Customer Service at all times
Deal with customer complaints and enquiries in a professional and courteous manner, by taking ownership of Customer issues, escalating them if necessary and ensuring that problems are resolved to the customer's satisfaction
Adhere to policy and procedure both internal and external for the protection of the Customer and ensuring that the customer is treated fairly