Account Manager

£37 - 43K


A property claims specialist who's EMEA HQ is based in London. Headquarted in the US this company is a leader in it's field who expands judiciously and organically.

A meritocratic firm with a collegiate atmosphere the organisation has a very flat structure and an open door policy by senior management.

The Role

  • Acts as liaison and advocate between assigned accounts and internal stakeholders across levels of seniority.
  • Build strong relationships with contacts within a specified client portfolio, gaining in-depth knowledge of clients' business infrastructure, key processes, key personnel, procedures, and support needs.
  • Support clients to maximise the value gained from the client's solutions and to develop understanding of key benefits, for example: pro-actively send monthly reports; arrange meetings; introduce new functionality, recommend process review; analyze support issues and advise on market trends.
  • Identify key accounts and opportunities. Look to increase the company's revenue by account growth. Promote Custom Projects that improve client's workflow efficiencies.
  • Working with Technical Account Managers (UK) and Product Specialists (US) to manage setup, implementation and configuration. Ensure customer satisfaction and resolution of all post-sales issues: technical or non-technical.
  • Completes all special projects and other duties as assigned.
  • Self-motivated. Must be able to perform duties independently.
  • Travel in UK and Europe required.
  • Need to work lo0nger hours occasionally to meet deadlines.

What they are looking for

  • BA/BS in business or related technical field or equivalent experience
  • At least 3 years' account management experience or similar applicable experience
  • At least 3 years' project management experience or combination of equivalent work-related experience
  • Ideal candidate would have insurance property claims experience.
  • Some construction background/knowledge is advantageous, but not essential.

Key Attributes:

  • Strong communication and interpersonal skills
  • Strong organisational, planning and coordination skills
  • Ability to manage priorities and tight deadlines
  • Ability to work independently to achieve exceptional results
  • Ability to manage and motivate personnel who are not direct reports
  • Customer service focus and skills
  • Exceptional problem solving, analysis and negotiating skills
  • Proficient with MS Office, MS Project, Visio, Excel, MS PowerPoint & Internet technologies
  • Strong Business Acumen
  • Good presentation skills