Client On-Boarding Assistant

• Assist in the process of opening new accounts on a daily basis where new accounts are applied for by prospective clients;
• Assist in the process of opening corporate accounts in line with account opening procedure;
• Assist in the process of opening IB accounts in line with procedures and deal with any queries;
• Liaise with client services to obtain missing or additional documentation, where necessary doing so in a second language;
• Ensure full security and ID checks are completed in line with procedure, using Complinet and other ID tools as required;
• Liaise with the other departments regarding any account queries;
• Provide reports as required regarding new account status;
• Update Salesforce and Accounts spread sheet for every account;
• Send out welcoming emails to new account clients;
• Deal with any queries from Client Services relating to new accounts;
• Liaise with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity;
• Be fully aware and up to date with FCA regulations regarding account opening and AML requirements;
• Advise the business of county blacklists for accounts and communicate any extra ID checks required for certain countries;
• Any ad hoc duties as required by the manager and business needs.

• High levels of English, the target language and at least 1 other language that can be used within the business (oral and written)
• Experience of working in a similar environment
• Excellent data entry skills
• Excellent attention to detail required
• Ability to work under pressure and to set deadlines
• Excellent customer service skills and telephone manner

Desirable Skills