One of our client, a global advisory leader in defining IT Strategies and managing large IT Transformations.
They provide practical knowledge on emerging technologies and digital trends and a suite of capabilities to drive highly effective and sustainable transformations. A challenging position in an international and fascinating environment is awaiting you.
Responsibilities:
ECM services ownership
Establish and lead ECM Operations
Service delivery performance by driving all necessary actions and including all necessary stakeholders to deliver against agreed KPIs and SLAs
Establish excellent working relationships with the business representatives including escalation management
Develop and maintain service excellence, showing leadership in strategic engagement and operational delivery
Ensure that all service delivery documentation is maintained, that review meetings are regularly held and overall that service delivery is facilitated
Manage financial performance related to the managed services
Plan, manage and execute the service transition process, manage risk and minimize potential failures
Requirements:
Bachelor's degree or higher in Computer Science, Computer Engineering, Management Information Systems
A minimum of 5 years of experience in service management
Sound understanding of IT infrastructure and networks (ITIL certification a plus)
Resourceful, self-motivated and decisive with decision making capability
Hands-on, can-do attitude, lead by example, strong team player
Project management capabilities (IPMA/PMP/PMI a plus)
Excellent attention to details and ability to manage work processes
Analytical orientation and continually identify mechanisms for improved service delivery
Fluency in English and German
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