One of our client, a global advisory leader in defining IT Strategies and managing large IT Transformations.

They provide practical knowledge on emerging technologies and digital trends and a suite of capabilities to drive highly effective and sustainable transformations. A challenging position in an international and fascinating environment is awaiting you.


ECM services ownership

Establish and lead ECM Operations

Service delivery performance by driving all necessary actions and including all necessary stakeholders to deliver against agreed KPIs and SLAs

Establish excellent working relationships with the business representatives including escalation management

Develop and maintain service excellence, showing leadership in strategic engagement and operational delivery

Ensure that all service delivery documentation is maintained, that review meetings are regularly held and overall that service delivery is facilitated

Manage financial performance related to the managed services

Plan, manage and execute the service transition process, manage risk and minimize potential failures


Bachelor's degree or higher in Computer Science, Computer Engineering, Management Information Systems

A minimum of 5 years of experience in service management

Sound understanding of IT infrastructure and networks (ITIL certification a plus)

Resourceful, self-motivated and decisive with decision making capability

Hands-on, can-do attitude, lead by example, strong team player

Project management capabilities (IPMA/PMP/PMI a plus)

Excellent attention to details and ability to manage work processes

Analytical orientation and continually identify mechanisms for improved service delivery

Fluency in English and German