• A university degree
  • Minimum of 3 years payment experience in the banking sector (essential)
  • Knowledge of SWIFT payment messaging (essential)
  • Excellent customer service skills (desirable)
  • Strong analytical skills


  • Supervisory skills to ensure effectiveness of operations.
  • Ability to multi-task and maintain poise under pressure
  • Prioritise tasks and resources so as to maximise efficiency and cost
  • Attention to detail
  • Awareness of the importance of Customer satisfaction, operational efficiency and profitability of the bank.

  • Awareness of Anti Money Laundering policies (essential)


  • Ensure the expeditious processing of transactions accurately and in line with set service standards, policies, procedures and regulatory requirements
  • Maintain complete, accurate and reliable records of transactions and a clear audit trail to ensure compliance with all bank's operational policies and procedures
  • Effective supervision of your team to ensure efficiency, strict compliance with controls, capacity management and performance optimisation
  • Ensure awareness and alertness to money laundering risks and adherence to set anti-money laundering procedures
  • Strong liaison with the Compliance department, ensuring implementation of compliance policies and procedures and proactively alerting compliance issues
  • Ensure timely identification of point of service failures and the implementation of corrective measures
  • Liaise with other business units to ensure efficient service delivery.
  • Ensure prompt reconciliation and proofing of all ledger accounts and efficient resolution of long-standing reconciliation items.
  • Adopting a zero tolerance for processing errors and ensuring that all errors are identified and addressed same day.