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Key Duties and Responsibilities
Full management responsibility of a portfolio of accounts:
Ensure high customer satisfaction
Upsell account new products and services
Manage the renewal process so the customer renews
Continuously update and maintain accuracy of the company's CRM
Required Skills and Experience
Minimum of 5 years of prior account management experience for B2B Company.
Fluent English (mother-tongue level), additional European language is a big advantage.
Experience in Software/Security company is a big advantage
Strong follow-up skills (persistence is paramount!), attention to detail and time management skills.
Self-motivated and independent worker. Ability to prioritize and think out-of-the-box.
Experience working with big enterprises accounts (Forbes 2000), as well as locating and engaging relevant and correct contacts.
Excellent interpersonal skills with ability to communicate effectively across multiple functions (e.g. Direct Sales, Marketing, Pre-Sales, etc.)
Exceptional verbal and written communication skills.
Experience with CRM and marketing systems (Salesforce.com, Marketo) is a big advantage
Bachelor's Degree, preferably in business related field.