My Client, a prestigious asset services firm, is currently looking to expand their team and have a need for a fluent German Speaking telephone dealer to join them!
The purpose of the role is to input telephone dealing instructions from private customers accurately, identify customer complaints and resolve or escalate complaints to Line Management where appropriate. You'll be ensuring the needs of shareholders are met during the telephone calls and that the shareholder fully understands the process and any actions they are required to take.
You will need to arrange the settlement of sale and purchase transactions. Deal with and resolve customer telephone queries regarding share dealing services and associated transactions. Adhere to agreed processes and working within the constraints of the FSA regulations.#
The ideal candidate will have the following attributes:
- Fluent in German.
- Proactive in their approach.
- Have a real sense of urgency and the ability to prioritise workloads.
- Be passionate towards their job and exceed expectations regularly.
If this role sounds of interest to you, please send me your CV.