Temporary Workers FAQ

PAYROLL, PAYSLIPS, TIMESHEET & CONTRACT EXTENSION QUERIES

1. How Do I Get Paid?

When you received your Assignment Schedule & contract there will be an HMRC form attached which must be completed before your payroll can be processed and set up for you. Once filled out and completed, please send ASAP to your consultant.

2. What Is EverTime?

EvertTime is the portal system, which processes your timesheets and you will have received documentation on how to use it to update your timesheets.

3. I Have Not Received An EverTime Portal Link / My Link Has Timed Out

You will have been emailed your EverTime Portal link several times, as part of your onboarding process. Firstly check your spam folder to make sure it has not got lost there. If you still cannot find it please email: CKRinvoicing@uhy-rec.com

When you received your EverTime portal password you were advised that it must be activated within a time window. Unfortunately, if this is not completed your password will automatically expire and you will require to reset it, to be able to access the portal. If you already have your ID you will be able to reset your password yourself.

If you are still having issues please contact CKRinvoicing@uhy-rec.com and state your problem clearly.

4 I Have Not Received My Payroll Portal Link.

You will have been emailed your Payroll Portal link several times, as part of your onboarding process. Firstly check your spam folder to make sure it has not got lost there. If you still cannot find it please contact your consultant who will resolve this.

5. My Payroll Password Has Expired. How Do I Reset My Password?

When you received your payroll portal password you were advised that it is time sensitive and must be activated within a time window. Unfortunately, if this is not completed your password will automatically expire and you will require to reset it, to be able to access the portal. Please contact UHY payroll to reset your password: payrollteam@uhy-uk.com

6. When Do I Need To Have My Timesheet Completed & Approved To Be Paid?

A) WEEKLY: If you are working on a weekly contract, you will need to have your timesheet completed and approved by TUESDAY at 10.30 am if you wish to be paid the following Friday.

B) MONTHLY: If you are working on a monthly contract you will need to have your timesheet completed and approved by the last working day of the month, so you can be paid the following Friday.

[* It can take up to 7 days for payments to be processed.]

7. How Do I Record Time On The Timesheet?

A day rate is recorded as 1

A half day is recorded as 0.5

And hourly is recorded based on a standard day of 7.5 hours. Please check your timesheet and Assignment Schedule for contract specifics.

8. Do I Get Paid Overtime?

You will find confirmation within your Assignment Schedule as regards overtime agreements. Before you complete overtime we will need an email of approval from the client.

If you are needed to work bank holidays or weekends the same above will apply.

9. How Do I Get Expenses Paid?

If you are required to travel and need accommodation expenses during a work trip, we will need an email from the client to confirm and approve expenses payments otherwise they cannot be paid.

​10. Who Is My TimeSheet Approver?

Please check your Assignment Schedule for the client employees who will be your timesheet approvers. Two names are provided.

11. How Do I Access My Payslips?

You will have been sent a link by our payroll team at Hacker Young if you are on PAYE to access your payslip once your first payment has been sent. Do keep this email safe. If you cannot find it, make sure to check your spam folder. If you are still unable to find this please contact Hacker Young Payroll Department who will resend this to you. The email is : payrollteam@uhy-uk.com

12. What Happens If My Contract Is Extended

If your contract is extended by the client, please make sure that both you & and the client inform your consultant ASAP. As you will not be paid if this is not completed in time.

WHAT HAPPENS IF I HAVE NOT BEEN PAID?

​1. I Am PAYE & I Have Not Been Paid!

This only occurs if bank details have not been correctly entered, so please contact your consultant ASAP to let them know.

2. I Am Using An Umbrella Company And I Have Not Been Paid!

Please contact the payroll department of the umbrella company you are using to get this resolved.

3. I Have A Limited Company & I Have Not Been Paid!

This only occurs if bank details have not been correctly entered, so please contact your consultant ASAP to let them know.

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TAX, NI & PENSION QUERIES

1. Who Do I Speak To Regarding Tax Issues Or Over Payment Of Tax?

​Please contact payrollteam@uhy-uk.comif you have any questions regarding this or you can also contact HMRC for wider Tax issue queries.

2. Where Can I Find My National Insurance Number?

If you are new to the UK and/or not in possession  of an NI number please follow this link to the UK Government website: https://www.gov.uk/apply-national-insurance-number/how-to-apply​

3. Tell Me About The Pension Scheme?

Cameron Kennedy uses the National Employment Savings Trust (NEST) workplace pension scheme. Eligibility to join the workplace pension scheme can be found at https://www.gov.uk/workplace-pensions/joining-a-workplace-pension

For further information on NEST or how to opt-out of the scheme please see: https://www.nestpensions.org.uk/schemeweb/nest.html