Client Lifecycle & Regulatory Operations Manager London | £75,000 – £83,000 | Hybrid (3 days office)
Are you a compliance professional ready to step into a business-focused, multi-jurisdictional leadership role? An established wealth management group—renowned for its discretion and commitment to excellence—seeks a dynamic individual to lead a small team overseeing the full client lifecycle for a diverse, high-value client base.
Skills & Experience Required
Experience managing or supervising a small team within wealth management, private banking, or private client services.
Deep understanding of KYC, AML, CDD, and regulatory requirements—especially UK FCA rules and Consumer Duty gained within a compliance based role.
Familiarity with complex client structures (UHNW, trusts, charities) and the controls required around them.
Proven ability to coordinate across departments, ensuring client documentation, on-boarding, and lifecycle activities are executed to the highest standard.
Strong communication, organisational, and stakeholder management skills.
About the role
Strategic Impact: Move beyond pure compliance—drive regulatory excellence across client onboarding, suitability, and ongoing lifecycle management, ensuring best-in-class standards for UHNW individuals, trusts, charities, and private client structures.
Leadership: Manage and mentor a team of up to three, collaborating with stakeholders across operations, risk, and investment teams in a fast-paced, evolving environment.
Multi-Jurisdictional Exposure: Shape processes and controls suitable for clients across multiple jurisdictions, navigating complex regulatory frameworks with a focus on UK FCA Consumer Duty, client vulnerability, and inclusion.
Career Progression: Ideal for someone with a compliance or regulatory background who wants to broaden their business impact and gain hands-on operational business leadership experience.
Specifically, the role will involve amongst other things support the business, managing a team and:
Oversee and complete all documentation necessary for on-boarding new clients and establishing client agreements.
Ensure all client documentation adheres to FCA AML requirements, collaborating closely with the Risk & Compliance team to promptly resolve any compliance issues.
Partner with operations teams to facilitate the setup of custodian accounts for new clients.
Conduct suitability assessments using the online platform, and communicate results with the Client Relationship Manager.
Coordinate with all stakeholders involved in the client on-boarding process, including Client Management, Investment, Middle Office, Business Compliance, Risk & Compliance, and Operations teams.
Manage lifecycle activities for existing clients, such as:
Organising and overseeing periodic reviews for Investment Management clients.
Reviewing and updating client documentation to ensure timely and accurate portfolio changes.
Monitoring and administering client reporting distributions.
Managing the off-boarding process for Investment Management clients.
Administer various portfolio-related activities, including processing incoming funds and initiating client payments.
The Offer
Salary: £75,000 – £83,000 (DOE)
Hybrid working: 3 days per week in a prestigious London office
Direct impact on business operations and regulatory standards
Collaborative, supportive culture with a focus on development
This is a rare opportunity to pivot from a pure compliance-based role into a strategic, business-facing leadership position within a highly respected wealth management group.
Apply in confidence via Cameron Kennedy, acting on behalf of our client.
