HR Shared Services Specialist Overview We are seeking a highly motivated and detail-oriented HR Shared Services Specialist to join our team on a six-month contract. Based in South West London/Surrey, this role offers an exciting opportunity to contribute to the delivery of a high-quality HR service that supports managers and employees throughout the employee lifecycle. The position is ideal for a professional with a strong background in HR operations, systems, and continuous improvement initiatives.
Contract Duration: Six Months Location: SW London/Surrey Rate: £18 - £20 per hour
Responsibilities As an HR Shared Services Specialist, you will play a pivotal role in ensuring a seamless and efficient HR service. Key responsibilities include:
HR Operations & Administration
Leading onboarding and pre-employment activities, including offer documentation, contract generation, pre-employment screening, and Right to Work compliance checks.
Managing offboarding processes, including resignation administration, system updates, and exit documentation.
Triaging and responding to queries from HR shared mailboxes, escalating as necessary.
Maintaining accurate employee records and processing lifecycle changes in HR systems, ensuring GDPR compliance.
Supporting the delivery of HR processes to ensure a consistent and high-quality employee experience.
HR Triage & Employee Support
Acting as the first point of contact for employees and managers, providing accurate advice on HR policies, procedures, and employment-related matters.
Supporting managers in addressing routine employee issues, assessing risks, and escalating when necessary.
Building strong relationships with stakeholders to deliver a professional, customer-focused HR service.
Identifying trends in queries and recommending process improvements.
HR Systems
Supporting the implementation and development of HR systems and digital solutions.
Assisting with data migration, cleansing, validation, and system mapping to ensure data integrity.
Participating in User Acceptance Testing (UAT) and providing feedback to improve system functionality.
Creating and maintaining user guidance materials and supporting the adoption of new systems.
Continuous Improvement
Contributing to the optimisation of HR systems, workflows, and digital tools to enhance operational effectiveness.
Reviewing and maintaining HR procedures and documentation to ensure compliance and efficiency.
Qualifications To excel in this role, you should possess the following:
Essential:
Proven experience in a busy HR environment, providing advice and support across a range of HR matters.
Strong understanding of HR policies, procedures, and employment legislation.
Experience in assessing, triaging, and managing employee matters with sound judgment.
Proficiency in using Dayforce, including managing employee data, generating reports, and providing data analysis.
Excellent communication, influencing, and stakeholder management skills.
Ability to manage competing priorities and high-volume workloads with attention to detail.
Desirable:
Experience in supporting HR systems implementation and continuous improvement initiatives.
Day-to-Day Your daily activities will include:
Managing onboarding and offboarding processes.
Responding to HR queries and providing first-line advice.
Updating and maintaining HR systems and employee records.
Collaborating with stakeholders to ensure a positive employee experience.
Supporting the development and optimisation of HR systems and processes.
Benefits
Competitive hourly rate of £18 - £20 per hour.
Opportunity to work in a dynamic and collaborative environment.
Gain valuable experience in HR systems and continuous improvement initiatives.
Enhance your skills in a professional and supportive setting.
If you are a proactive and detail-oriented HR professional with a passion for delivering exceptional service, we would love to hear from you. Apply now to join our team and make a meaningful impact during this six-month contract.
