One of our clients, a challenger bank is currently looking for a Compliance Officer to join their growing team for an exciting challenge.

Key responsibilities:

Maintain and execute the Compliance Monitoring Plan, by conducting thematic and area specific reviews against KPI's; provide output in the form of written reports, suggesting severity of issue/s found, remedial actions, timescales and monitoring for closure of actions.

Ensure prompt escalation of issues identified to the Compliance Manager

Administer the Conduct Risk Framework.

Maintain compliance log's such as gift and entertainment log, fraud and breaches.

Maintain policy and procedure registry

Identify, record, assess regulatory developments and draft appropriate summary of potential impact.

Maintain the Complaint's log ensuring that expressions of dissatisfaction are recorded, and where appropriate either provided with a summary resolution communication, acknowledgement letter, or issued with a final response. In doing so, independently assess the complaint to ensure that the outcome including any redress is fair, consistent (both internally and externally) and justified.

Ensure the Bank is and maintains compliance with the Payment Card Industry (PCI) rules.

Ensure that customer facing letters and documentation have been reviewed by Compliance for adherence to rules, tone of voice, that they are clear fair and not misleading and are accurately recorded on the documents log.

Assessment and approval of financial promotions

Design and delivery of Compliance training in accordance with the Training plan

Assist the MLRO on money laundering issues

Assist with reviewing business documentation to ensure compliance with relevant regulation, legislation and guidance;

Undertake ad hoc compliance work as required.

Ability to prioritise and work to tight deadlines

Excellent communication and influencing skill

Ability to analyse complex regulatory documents

Ability to progress and take on more responsibility with growth of the business

Ability to deal with all levels of operations effectively and with confidence

The ideal candidate will have:

Previous experience in a financial services compliance role (at least 3 years), ideally in a retail banking environment, would be an advantage

Experience in and knowledge of navigating and interpreting the FCA handbook

A degree or equivalent professional qualification


Highly organised and methodical with an ability to see projects through to completion

Analytical and attention to detail

Strong communication and interpersonal skills

Ability to liaise effectively with operational departments and across all levels of management

Good knowledge of regulatory framework in the financial services

IT Skills

  • MS Excel skills
  • Word and Powerpoint