My client is a leading independent broker providing trading services in Forex, Contracts for Difference (CFDs) and Spread Betting. They are currently looking for an On-Boarding Assistant to join the team on a 3 month contact. This role does have the possibility of turning into a permanent position after the initial contract period.


  • Assist in the process of opening new accounts on a daily basis where new accounts are applied for by prospective clients;
  • Assist in the process of opening corporate accounts in line with account opening procedure;
  • Assist in the process of opening IB accounts in line with procedures and deal with any queries;
  • Liaise with client services to obtain missing or additional documentation, where necessary doing so in a second language;
  • Ensure full security and ID checks are completed in line with procedure, using Complinet and other ID tools as required;
  • Liaise with the other departments regarding any account queries;
  • Provide reports as required regarding new account status;
  • Update Salesforce and Accounts spread sheet for every account;
  • Send out welcoming emails to new account clients;
  • Deal with any queries from Client Services relating to new accounts;
  • Liaise with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity;
  • Be fully aware and up to date with FCA regulations regarding account opening and AML requirements;
  • Advise the business of county blacklists for accounts and communicate any extra ID checks required for certain countries;
  • Any ad hoc duties as required by the manager and business needs.

Essential skills for the position

  • High levels of English, the target language and at least 1 other language that can be used within the business (oral and written)
  • Experience of working in a similar environment
  • Excellent data entry skills
  • Excellent attention to detail required
  • Ability to work under pressure and to set deadlines
  • Excellent customer service skills and telephone manner

Desirable Skills

  • Have a knowledge of PEP, Sanctions & AML regulations
  • Be aware of FCA regulations and handbook

If you feel you have the required skill set, I'd love to hear from you.