Systems Support - Generalist
£30,000 + Generous Bonus + Benefits
City of London
The Company
They are regarded as one of the fastest growing and successful independent, specialist, institutional securities firm focused on UK small and mid-cap companies and investment funds. There business spans 4 offices in the UK and Far-East and have 120 employees.
The Role
Working within IT which has a team of team of three, you will work closely with the front office. The role is wide ranging and will suit someone who is used to working in a small hands on IT support team and has broad based knowledge. The role will include the following:
- Support and maintenance of the Company's IT infrastructure
- Support and maintenance of the Company's telephony
- Front office trading application support
- Back office application support
- Investigating, diagnosing and solving computer software and hardware faults
- Desktop support
- Project driven assignments which include IT requirements
- Remote office support for Edinburgh, Liverpool and Singapore
- Licence management
- Printer and Hardware Maintenance
- Managing IT consumables
Who They Are Looking For
To be considered for this role, you should meet the following criteria:
- Ideally 3 - 5 years IT support and maintenance experience within a financial services environment
- Experience of Exchange 2010, CMI ware, Server 2012, Office 7, Cisco Networks, Bloomberg and Mitel is an advantage
- Educated to degree level
- Relevant IT qualification an advantage
- Excellent customer service skills and able to quickly build rapport with clients to establish what the problem is and explain the solution
Other Attributes
- Logical thinker with good problem solving skills
- A good memory of how software and operating systems work
- Excellent listening and questioning skills
- Strong team player
- Able to prioritise workloads and meet deadlines and an attention to detail
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