Systems Support - Generalist
£30,000 + Generous Bonus + Benefits
City of London

The Company
They are regarded as one of the fastest growing and successful independent, specialist, institutional securities firm focused on UK small and mid-cap companies and investment funds. There business spans 4 offices in the UK and Far-East and have 120 employees.

The Role
Working within IT which has a team of team of three, you will work closely with the front office. The role is wide ranging and will suit someone who is used to working in a small hands on IT support team and has broad based knowledge. The role will include the following:

  • Support and maintenance of the Company's IT infrastructure
  • Support and maintenance of the Company's telephony
  • Front office trading application support
  • Back office application support
  • Investigating, diagnosing and solving computer software and hardware faults
  • Desktop support
  • Project driven assignments which include IT requirements
  • Remote office support for Edinburgh, Liverpool and Singapore
  • Licence management
  • Printer and Hardware Maintenance
  • Managing IT consumables

Who They Are Looking For
To be considered for this role, you should meet the following criteria:

  • Ideally 3 - 5 years IT support and maintenance experience within a financial services environment
  • Experience of Exchange 2010, CMI ware, Server 2012, Office 7, Cisco Networks, Bloomberg and Mitel is an advantage
  • Educated to degree level
  • Relevant IT qualification an advantage
  • Excellent customer service skills and able to quickly build rapport with clients to establish what the problem is and explain the solution

Other Attributes

  • Logical thinker with good problem solving skills
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills
  • Strong team player
  • Able to prioritise workloads and meet deadlines and an attention to detail